Schools bring together a wide variety of personalities, responsibilities, and high-pressure situations. Occasionally, staff may encounter challenging behaviours from colleagues, pupils, or parents that can disrupt the learning environment, increase stress, and affect wellbeing.

 

This practical, focused training is designed to help staff recognise, understand, and manage difficult behaviours in a calm and professional way. By learning to respond effectively to both aggressive and passive-aggressive behaviour, staff can maintain their composure, reduce conflict, and create a safer, more harmonious workplace.

 

The course consists of a 1-hour session including a video presentation, downloadable notes, and practical techniques that staff can apply immediately.

 

• Understanding causes of aggressive behaviour in schools

• Recognising aggression and its early warning signs

• Understanding passive-aggressive behaviour

• Techniques for managing aggressive behaviour safely and effectively

• Techniques for managing passive aggression constructively

• Dealing with violence and high-risk situations

• Building a workplace culture less prone to aggression

 

 

Outcomes - By the end of this course, participants will be able to: 

• Recognise different types of difficult behaviour in the school environment.

• Understand the causes behind aggressive and passive-aggressive behaviour.

• Apply practical techniques to manage challenging interactions calmly and professionally.

• Maintain personal safety and reduce risk in potentially aggressive situations.

• Promote a more positive and less confrontational workplace culture.