Personal Skills - Course overviews

These courses are included FOC with our Unlimited Training Program - click here for details. 

Working at a computer - course contents

How sitting affects your body

How to sit properly - back, feet, screen etc. Task to check

Standing and moving - exercises to try

Hands & arms and avoiding RSI - keyboard & mouse position, exercises

Working with screens - glare, documents, software, laptops

Eyes and eye exercises

Tools for use in school

Stress management - course contents

What is stress

What causes stress

Effects of long term stress

Signs & symptoms of stress

Task - how stressed are you?

Quick fixes for immediate relief - breathing, relaxing muscles, changing the view

Long term strategies - organisation,  positive relationships, emotion support, managing reactions, looking after yourself

PTSD & chronic stress

Proactive stress management

Work environments

Personal action plan


Time management skills - course contents

Good & Bad time management

Planning & Prioritising

Time Management Matrix

Prioritised to do lists

Productivity tools - batching, multi-tasking, breaks and rewards, know what to cut

Time robbers & strategies to fight them

Organising space, communications & paperwork

Working with others

Sharing & delegating


Personal action plan

Assertiveness skills - course content

Intro to assertiveness

Passive, aggressive and assertive behaviour

Characteristics of assertiveness - eye contact, body posture, voice, phrasing & content

Tips & techniques for assertiveness

Techniques for saying NO

How to complain effectively

Dealing with passive co-workers

Personal checklist

Dealing with aggressive people

Understanding aggression

Recognising aggression

Passive aggression

Dealing with aggressive people

Dealing with passive aggressive people

Dealing with your own aggression

Dealing with violence

Creating an aggression free workplace

Training skills - how to train people effectively

Preparation - outcomes, steps, materials

Delivery - structure, listening skills, questioning skills, presentation skills, verbal skills, engagement, humour

Difficult customers


Mentoring skills

What is a mentor

Mentoring types

Mentoring skills

How to start with a mentee - tackle list, boundaries

Mentoring sessions - check in, development, plan, follow-up

Ongoing role - modelling, sponsoring, inspiring, challenging


Action plan


These courses are  aimed at school staff who want to work on their personal skills. 

Each session has a 1-hour video presentation with accompanying notes to print, plus an assignment to complete at the end.

Most sessions have tasks to try as you work through, so realistically to complete all the tasks and the assignments it can be closer to 1.5 hours.  On completion of the quiz with an acceptable pass mark, a certificate can then be printed.

The courses are held on the internet, on our online training platform, so can be accessed at any day/time by any of your staff with an internet connection. There is no limit on numbers, as long as each person is a member of your staff.

The pack costs £160 per school and multiple staff can attend from each school for this price.   We offer MAT discounts of 10% per school for 2-5 or 15% per school for 6-10.  If you have more schools, please contact us.



Istek UK Ltd have been working with schools and their finance and admin systems since the late1980s. Our trainers have actually worked in schools and continue to have a hands-on involvement, providing support, consultancy & training. All courses are tailored to school requirements and school staff.