Personal Skills - Course overviews
Working at a computer - course contents
How sitting affects your body
How to sit properly - back, feet, screen etc. Task to check
Standing and moving - exercises to try
Hands & arms and avoiding RSI - keyboard & mouse position, exercises
Working with screens - glare, documents, software, laptops
Eyes and eye exercises
Tools for use in school
Stress management - course contents
What is stress
What causes stress
Effects of long term stress
Signs & symptoms of stress
Task - how stressed are you?
Quick fixes for immediate relief - breathing, relaxing muscles, changing the view
Long term strategies - organisation, positive relationships, emotion support, managing reactions, looking after yourself
PTSD & chronic stress
Proactive stress management
Work environments
Personal action plan
Time management skills - course contents
Good & Bad time management
Planning & Prioritising
Time Management Matrix
Prioritised to do lists
Productivity tools - batching, multi-tasking, breaks and rewards, know what to cut
Time robbers & strategies to fight them
Organising space, communications & paperwork
Working with others
Sharing & delegating
Meetings
Personal action plan
Assertiveness skills - course content
Intro to assertiveness
Passive, aggressive and assertive behaviour
Characteristics of assertiveness - eye contact, body posture, voice, phrasing & content
Tips & techniques for assertiveness
Techniques for saying NO
How to complain effectively
Dealing with passive co-workers
Personal checklist
Dealing with aggressive people
Understanding aggression
Recognising aggression
Passive aggression
Dealing with aggressive people
Dealing with passive aggressive people
Dealing with your own aggression
Dealing with violence
Creating an aggression free workplace
Training skills - how to train people effectively
Preparation - outcomes, steps, materials
Delivery - structure, listening skills, questioning skills, presentation skills, verbal skills, engagement, humour
Difficult customers
Feedback
Mentoring skills
What is a mentor
Mentoring types
Mentoring skills
How to start with a mentee - tackle list, boundaries
Mentoring sessions - check in, development, plan, follow-up
Ongoing role - modelling, sponsoring, inspiring, challenging
Feedback
Action plan