Personal Skills - Course overviews

These courses are included FOC with our Unlimited Training Program - click here for details. 

Working at a computer - course contents

How sitting affects your body

How to sit properly - back, feet, screen etc. Task to check

Standing and moving - exercises to try

Hands & arms and avoiding RSI - keyboard & mouse position, exercises

Working with screens - glare, documents, software, laptops

Eyes and eye exercises

Tools for use in school

Stress management - course contents

What is stress

What causes stress

Effects of long term stress

Signs & symptoms of stress

Task - how stressed are you?

Quick fixes for immediate relief - breathing, relaxing muscles, changing the view

Long term strategies - organisation,  positive relationships, emotion support, managing reactions, looking after yourself

PTSD & chronic stress

Proactive stress management

Work environments

Personal action plan

 

Time management skills - course contents

Good & Bad time management

Planning & Prioritising

Time Management Matrix

Prioritised to do lists

Productivity tools - batching, multi-tasking, breaks and rewards, know what to cut

Time robbers & strategies to fight them

Organising space, communications & paperwork

Working with others

Sharing & delegating

Meetings

Personal action plan

Assertiveness skills - course content

Intro to assertiveness

Passive, aggressive and assertive behaviour

Characteristics of assertiveness - eye contact, body posture, voice, phrasing & content

Tips & techniques for assertiveness

Techniques for saying NO

How to complain effectively

Dealing with passive co-workers

Personal checklist

Dealing with aggressive people

Understanding aggression

Recognising aggression

Passive aggression

Dealing with aggressive people

Dealing with passive aggressive people

Dealing with your own aggression

Dealing with violence

Creating an aggression free workplace

Training skills - how to train people effectively

Preparation - outcomes, steps, materials

Delivery - structure, listening skills, questioning skills, presentation skills, verbal skills, engagement, humour

Difficult customers

Feedback

Mentoring skills

What is a mentor

Mentoring types

Mentoring skills

How to start with a mentee - tackle list, boundaries

Mentoring sessions - check in, development, plan, follow-up

Ongoing role - modelling, sponsoring, inspiring, challenging

Feedback

Action plan